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Can I disable customers from disabling notifications?


I'd like to disable customers from disabling their request notifications. 

Use Case: Customers disable notifications on their Service Desk requests (either accidentally or on purpose and forget they've done it). Then send complaints that they're not get notifications on the status of their tickets.

In the email template, I've removed the html line that gives them the link to disable notifications. Is there a way to remove this option from the portal?

Thank you!


1 answer

1 accepted

1 vote
Answer accepted

Hello Christel,

Thank you for reaching out to Atlassian Community!

When a customer creates a ticket or a participant is added, they can select if they want to disable or enable the notifications. The configuration you did is the only workaround for now, but if they go to the portal and click to disable the notification, then there is nothing we can do until they go to the ticket and enable again.

There is a feature request suggesting the implementation to disable the option in the customer portal:

Please, click on vote and watch to receive updates about the feature.


Thank you, Angelica!

Like Angélica Luz likes this

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