Can I disable comments on closed tickets for a specific group of users?

[Mano Wared]

When adding

property: jira.permission.comment.user

value: false

commenting on the closed ticket is disabled for everyone. Is there a way to disable comments on closed tickets for the Customer Portal only while it stays available for JSD agents?

[Nic Brough -Adaptavist-]

"false" is a very flat property, you can be a little more clever.

From memory,

jira.permission.comment.group = my-group-of-agents

is probably what you are looking for.  Even if I'm wrong on the detail (or spelling), I think that shows you the principles of permission properties.  Proper info is over at https://confluence.atlassian.com/adminjiraserver/workflow-properties-938847526.html

[Mano Wared]

@Nic Brough -Adaptavist- I actually tried jira.permission.edit.group=my-group with value= true and that makes the closed tickets totally disappear.

Any other tips?

[Nic Brough -Adaptavist-]

That would not make issues disappear, I think you've done something else to cause that.