commenting on the closed ticket is disabled for everyone. Is there a way to disable comments on closed tickets for the Customer Portal only while it stays available for JSD agents?
"false" is a very flat property, you can be a little more clever.
jira.permission.comment.group = my-group-of-agents
is probably what you are looking for. Even if I'm wrong on the detail (or spelling), I think that shows you the principles of permission properties. Proper info is over at https://confluence.atlassian.com/adminjiraserver/workflow-properties-938847526.html
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