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Can I disable comments on closed tickets for a specific group of users?

When adding

property: jira.permission.comment.user

value: false

commenting on the closed ticket is disabled for everyone. Is there a way to disable comments on closed tickets for the Customer Portal only while it stays available for JSD agents?

1 answer

0 votes

"false" is a very flat property, you can be a little more clever.

From memory,

jira.permission.comment.group = my-group-of-agents

is probably what you are looking for.  Even if I'm wrong on the detail (or spelling), I think that shows you the principles of permission properties.  Proper info is over at https://confluence.atlassian.com/adminjiraserver/workflow-properties-938847526.html

@Nic Brough _Adaptavist_ I actually tried jira.permission.edit.group=my-group with value= true and that makes the closed tickets totally disappear.

Any other tips?

That would not make issues disappear, I think you've done something else to cause that.

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DEPLOYMENT TYPE
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8.1.1.0
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