Can I delete the reason field or block edit fields on the issue collector window pop-up?

[Ratree Wongsuwan]

I'm trying to use Issue Collector to integrate my HTML. I use javascript to use the function button and custom Issue Collector. I use "fieldValues" to predefined information to submit to Jira. (User doesn't do anything. except click submit)

1. Can I remove "reason field" pop-up? I can't remove it. I think it is a mandatory field from the Issue Collector.

2. Block to edit when Issue Collector pop-up. I can't block to edit data from the console. It has a way to block via Javascript or any?

3. Can I auto-submit when the user clicks the button to open Issue Collector?

I follow this link. https://support.atlassian.com/jira-cloud-administration/docs/customize-the-jira-issue-collector/

Sample code follow example

<script type="text/javascript">window.ATL_JQ_PAGE_PROPS = {
"triggerFunction": function(showCollectorDialog) {
//Requries that jQuery is available!
jQuery("#UseCaseButton2").click(function(e) {
e.preventDefault();
showCollectorDialog();
});
},
fieldValues: {
summary : 'Issue-Title',
description : 'Issue-Description',
}};</script>

[Angélica Luz]

Hello @Ratree Wongsuwan,

Welcome to Atlassian Community!

Testing the issue collector here using a simple configuration with no javascript customization, didn’t show a Reason field, so I wonder if this is a required field on your project. 

When creating a ticket directly from Jira, does it show that this field is required as well?

Block to edit when Issue Collector pop-up. I can't block to edit data from the console. It has a way to block via Javascript or any?

Searching for similar cases and also on our documentation, doesn’t mention about block the fields from being edited. What can be done is to set default values and set the fields to be hidden.

• Hidden fields

Can I auto-submit when the user clicks the button to open Issue Collector?

On our documentation, it doesn’t mention anything about auto-submit functionality, so I’m afraid to say that it won’t be possible. 

With this said, since you need a more customized form, I would suggest you build your own form using REST API. 

• Jira Service Management Cloud Developer

There is also this tutorial that might help:

• Creating your own branded customer portal

Also, in case you need help with development questions, we have our developer community: https://community.developer.atlassian.com/

Kind regards,
Angélica