Can I create a Customer and Add them to an Organization without send an invite?

[John Briscoe]

I'm setting up my instance of Jira Service Management for Customer Support. How would I create all of my customers without sending them an email invite to sign-up.  Later, after I import all of their issue from our old system, I would then like to send out individual emails for them to sign up for the Customer Support Portal.

[Brant Schroeder · Accepted solution]

@John Briscoe Where are you importing the issues from?  I would suggest doing everything at once.  If you disable the notification there is no way to resend it through Jira currently.  https://jira.atlassian.com/browse/JSDCLOUD-2296   I would suggest setting everything up in a test instance and get your order of operations down then doing the import so the customers get notified when you are ready to go live.  

If you would like to disable the customer invite before adding the customers go to project settings > customer notifications and disable the customer invite notification. 

[John Briscoe]

Hi Brant,  I'm importing all open issues from Salesforce.  I ran a test import in the demo (test) environment, including all customer names.  Unfortunately, because the customers don't exist in Jira yet, the names don't import, but come over as anonymous.  I can always add them later to each individual issue (120) after I send the invitation email.  Was just trying to find a shortcut.  Thanks for responding.