hello
i am working on JSM DC 5.15 version.
as per our requirement, we need to change Orange/Amber colour incidiation.
Currently system take less than 30 minutes left for the SLA to breach. and change SLA in Orange / Amber colour. I want to change it to - less than 2 hours left for SLA breach.
Please help
I'm afraid but this is not possible now. You can watch and vote for that feature - https://jira.atlassian.com/browse/JSDSERVER-4535
Regards,
Seba
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