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we want to add attachment document in portal. so when the user raise a request they can fill the form and send it with a ticket.
anyone done this before.
Thanks in advance
I want to keep word document / form in the portal. they need to fill and send it as attachment with the ticket.
user will not have the standard document. so they need to download and while sending they need to fill it out.
You can do it using Confluence and Jira service desk, by enabling a space as a knowledge base.
Then, in the knowledge base space, you can attach a file in an article (page)
Then you go to "attachments" in that page page an take the URL of the file.
Then you use that URL in any description of the request type, or in the banner, or wherever you want.
If you are using Proforma, even easier.
And even more cooler, if you have scriptrunner (data center) you can use fragments and use it anywhere.
Whoever has access to the portal, they will have access to that URL , since Knowledge base and Confluence has this special permission relationship.