We are migrating our clients off a much less robust system and clients have had a habit of bypassing the system and submitting email directly to our support email. We would like to ensure separation and proper tracking of issues going forward and I would like to encourage our current customer to use our interface or the help portal to enter issues. I thought it might be a good idea to move away from the email option at some point. Given customers currently use it I thought we could build an autoresponder for that channel that responds with the help portal and notifies the customer emailing support would no longer trigger a ticket. Is this possible? Thoughts? Thanks in advance.
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