Does anyone know if there is a way to calculate the MTTR and other calculations directly by Jira, for free? I've been searching for free apps from Atlassian's marketplace, but I haven't found anything. Does anyone know about this? I saw that there is already a question like this on the link: https://community.atlassian.com/t5/Jira-Service-Management/How-to-calculate-MTTR-in-JIRA/qaq-p/860342#U1734714 but that was it years ago and no one else responded.
Thanks for listening.
In our environment (Jira/JSM Data Center), we use ScriptRunner for Jira to create scripted field to calculate MTTR, and it works perfectly. However it is a fee based add-on. You can read more about it - https://marketplace.atlassian.com/apps/6820/scriptrunner-for-jira?hosting=cloud&tab=overview
In my opinion, this add-on is a must have for any Jira/JSM installation.
Hope this helps.
Best, Joseph Chung Yin
Jira/JSM Functional Lead, Global Infrastructure Applications Team
It is not possible with the built-in JQL functionalities. For that specific reason, we developed Status Time app. It provides reports on how much time passed in each status. You can group statuses to get "resolution time" and take average resolution time by month.
Once you enter your working calendar into the app, it takes your working schedule into account too. That is, "In Progress" time of an issue opened on Friday at 5 PM and closed on Monday at 9 AM, will be a few hours rather than 3 days. It has various other reports like assignee time, status entry dates, average/sum reports by any field(eg. average in progress time by project, average cycle time by issue creation month). And all these are available as gadgets on the dashboard too.
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