Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

CNAME information required for Jira Service Desk Cloud

Deleted user Oct 30, 2019

Hi Team,

We are migrating our Portal from teamSupport to Jira Service Desk. As a part of this activity we have a requirement where we need to redirect the Portal access link (support.zaloni.com) to "https://zaloni.atlassian.net/servicedesk/customer/portals" which is configured for our customer portal once migration activity is complete.

We would like to get the CNAME information in order to carry put this task. We don't mind if internally the link goes back to the Atlassian provided URL.

So basically, we need a mechanism where if a customer hits the URL "support.zaloni.com" it should redirect automatically to "https://zaloni.atlassian.net/servicedesk/customer/portals" .

Please let us know if you have any further queries.

Note- We are aware that custom URL is currently not supported on Jira Cloud version so we are taking this alternate route.

 

 

 

 

2 answers

@[deleted] Did you end up doing a 301 redirect? I am also looking to achieve a similar thing like you, but I would like to have something different than a 301. 

0 votes

Hi ddeka,

Thanks for reaching out to Community and for the details.

We understand that you would like to redirect your current site to the new Cloud site, but as you mentioned, currently we can't customize the customer portal URL, so the CNAME is also not supported.

Please, vote and watch for the feature request: Create ability to customize the Customer Portal URL in JIRA ServiceDesk

The workaround, for now, is to use 301 redirects. Here are some links that may help you configure that:

This option will allow you to redirect the portal URL to a custom link, so when they go to support.zaloni.com they will be redirected to the customer portal.

Please, give it a try and let us know how it goes.

Regards,
Angélica

Hi, 

Does this remain as the only work around to this issue? 

Thank you,

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Jira Service Management

Security Advisory for Jira Service Management

On October 20, 2021, Atlassian published a security advisory for Jira Service Management. The full advisory is available at this link.  We've seen a number of questions already asking for...

321 views 1 2
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you