Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups



Is it possible to restrict some fields like due date to the reporter or assignee, meaning only that person(reporter/assignee) will be able to set/modify the due date. Perhaps an automation could be of help. Any thoughts?

1 answer

@molaoye -

Locking down specific field editing will required third party add-ons and it is not available out of the box.

For the case where only reporter can edit the field after the issue is created, this is not possible because one will need JSM agent license to update issues data via the project UI and nothing from the portal UI.  Example - Once the Due Date is initially set by the reporter (customer) at issue submission, then it is up to Agents to change it value.

Automation cannot control specific field editing behavior.  The only option to control field editing is by customization your WFs transitions - where you expose those specific fields (one that you want to lockdown)  in a transition screen.  So those fields can only be populated initially via WF transitions + you also hide them from the issue edit/issue creation screens.  Add those fields only against issue view screen (thus it is read-only for all agents).

Again, this will only work work for users with JSM agent licenses for the WF customization option.

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted in Jira Service Management

Jira Service Management Documentation Opportunities

Hello everyone, Hope everyone is safe! A few months ago we posted an article sharing all the new articles and documentation that we, the AMER Jira Service Management team created. As mentioned ...

266 views 0 6
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you