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¿Cómo se puede notificar solo al agente responsable de un incidencia del cierre de las subtarea?

Juan Portero
Juan Portero November 11, 2021

Al momento de crear un ticket y agregar subtareas se requiere que al cierre de las subtareas independientemente de si tiene otros agentes responsables se le notifique solo al agente creador del ticket.

Nota: no se requiere notificación al crear las subtareas

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Fabian Lim
Fabian Lim
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November 11, 2021

Hola @Juan Portero

Lo podes hacer con jira automation.  Usa el trigger issue transitioned y despues la acción es "Send Email".  En el "to" podes seleccionar el "reporter".

Jira automatoin actions Link: https://support.atlassian.com/jira-software-cloud/docs/automation-actions/

Saludos

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