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¿Cómo puedo crear una alarma en caso el tiempo de resolución se este agotando?

Hola! Quisiera conocer que pasos debo seguir para crear alarmas en caso me este quedando poco tiempo para terminar de resolver un ticket de incidencia. También, me gustaría conocer que pasos debo seguir para configurar para poder enviar encuestas de satisfacción al completar un ticket.

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Fabian Lim Community Leader Dec 06, 2021

Hola @Eduardo Siuse

Si tienes JSM y Time to SLA (plugin) puedes usar los SLAs con automation.  En este post tienes ejemplos de cómo lo puedes manejar:


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Published in Jira Service Management

JSM Jira Automation: How to Send SLA Breached Notifications

Hi Everyone, In   this tutorial,  we will show you how you can monitor an SLA, and send notifications before or after the SLA has been breached.   SLA Threshold Trigger The SLA t...

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