Button "add attach" in the Desk Service Ticket

[Deleted user]

Hi Everyone,

I "lost" the button "add attach" in my desk service ticket view.

Can you help me to find it?

Thanks

[Jack · Accepted solution]

are you referring to adding an attachment? correct that it has disappeared but it isn't gone. you can add an attachment via drag and drop or when in text field, e.g. comment or description you can click the image icon.

[Deleted user]

Thanks a lot @Jack  I find it!

I have the same problem with the field "address". I find it when a configure the issue but it disappeared on the screen view...

[Jack]

I don't know what "address" field is. I suspect it is a custom field. You should click on the "configure" link at the bottom of the righthand sidebar (in your image) and ensure the field is part of your screen.

[Deleted user]

Sorry @Jack 

yes it is a custom field. When I click on the link "configure" I find my field. 

Maybe it is because it is an "UUID type"? The type is "Custom Google Map Field"

[Flavien Gache]

I don't know if it answers your question but you can still add an attachment by clicking on the paperclip on the bottom of the screen (comment section). 

Does that answer your question ?

Bonne journée ;)

[Deleted user]

@Flavien Gache 

I find it!