Hello,
the use case is:
Employees announce business trip to another city or country by car or plane or bus…
A manager approves or decline it
After approval, business support team books flight or rent-a-car and hotel…
Employee comes back from a business trip and has to provide data about it: receipts, start and end date and time, if car was used, than also car model, registration plates number, km before and after the trip, passengers (if any).
JSM (customer portal) could be used for 1-3 steps, but what about step 4 - how can customer enter after-the-trip-data from step 4 in customer portal to the previously created ticket?
JSW app could be used, but JSM seems better.
Buying additional apps is not an option
Hosting: Jira Cloud
Thank you, best regards, Nena
Hi Nena,
About step 4: do you expect the employees to fill out some extra fields? In that case you can use forms. A form is a separate set of fields you can "attach" to a Jira issue. They can also be filled in by users on the portal.
Via an automation rule you could attach the form automatically to the issue when in step 4.
This is just an idea. You could also add an automatic comment and ask the user for all that data and let them answer via a simple comment and attachments.
kind regards,
Charlie
Hi Charlie,
thank you very much, it works.
Best regards, Nena
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Glad I could help!
Out of curiosity: did you go with the Form solution?
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