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Bulk E-Mail for Customers

Hello again,

 

We have multiple customers in the same project who might have up to 100 Tickets in the project open at the same time.

 

Now we might change the status of 20 of those open tickets at the same time.

 

If I've understood the bulk E-Mails correctly, this would lead to 20 mails telling the customer that all of these points have had a statuschange.

 

Now is there a possibility to collect all this information in one e-mail? If you want a bulk-bulk-e-mail?

 

 

1 answer

0 votes
Brant Schroeder Community Leader Oct 27, 2020

The batching emails options will help cut down on the number of emails but it does so by grouping communications for a single issue.  In your example above the default email delivery including batch will still send multiple emails.  https://confluence.atlassian.com/adminjiraserver080/configuring-email-notifications-967897768.html

You can look into the marketplace and see if any of the email apps will do this.  I was not able to find any. https://marketplace.atlassian.com/search?category=Email&hosting=server&product=jira

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