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Bug on assignee field on transition screen

Hello,
My customer is experiencing a serious problem on his assigned field present on all the transition screens.
Many users do not appear during searches.
Best regards
Mr Frédéric Dupont

1 answer

1 accepted

0 votes
Answer accepted
Jack Community Leader Sep 20, 2019

the users that appear in the Assignee field has to do with permissions. Also, note that only agents (JSD licensed users) can be assigned an issue.

Hello I confirm that the user is well licensed and role agent
thank you

Jack means the people in the list of possible assignees, not the person trying to select them. 

In a Service Desk project, the list of possible assignees is limited to people with "assignable user" permission (check the permission scheme), AND they have to be Service Desk Agents as well.

Like Jack likes this

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