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Bug on assignee field on transition screen

frédéric
frédéric September 20, 2019

Hello,
My customer is experiencing a serious problem on his assigned field present on all the transition screens.
Many users do not appear during searches.
Best regards
Mr Frédéric Dupont

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Jack Brickey
Jack Brickey
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September 20, 2019

the users that appear in the Assignee field has to do with permissions. Also, note that only agents (JSD licensed users) can be assigned an issue.

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frédéric
frédéric September 20, 2019

Hello I confirm that the user is well licensed and role agent
thank you

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Nic Brough -Adaptavist-
Nic Brough -Adaptavist-
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September 20, 2019

Jack means the people in the list of possible assignees, not the person trying to select them. 

In a Service Desk project, the list of possible assignees is limited to people with "assignable user" permission (check the permission scheme), AND they have to be Service Desk Agents as well.

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