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Board feature not showing on Service Project

Yaharin February 21, 2024

Hey,

I created a Service project for my team and the board feature has been created but none of my team members can see the board or have excess to it - they do have access to the project and can see the issues created.
Also, they don't have many of the features I have.

How can I share the board with my team? 

Thank you. 



2 answers

0 votes
Rilwan Ahmed
Community Leader
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Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
February 21, 2024

Hi @Yaharin ,

Welcome to the community !!

Go to your JSM project, in left navigation bar select boards. On top, you can see the share icon. 
image.png

Yaharin February 21, 2024

There is no Board feature. 

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Perisic Nikola
Rising Star
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February 21, 2024

Welcome to the community !@Yaharin , have you checked Project Settings -> Features -> Board (this needs to be toggled on)?

Yaharin February 21, 2024

Yes. Its on. 

 

2222Capture.PNG

Perisic Nikola
Rising Star
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February 21, 2024

Understood, check these things as well:

  • Clear your browser cache
  • Use the incognito mode and navigate to your JSM project again

Let me know the results.

Yaharin February 21, 2024

Done, Still no board feature. 

Perisic Nikola
Rising Star
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Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
February 21, 2024

One more thing, toggle off and toggle back on the Board feature and try again.

If despite all of the steps mentioned from above the board is still not working - I have tested this within the company and team managed service projects both (in the Incognito mode and both are working), then the last step is to raise a ticket for Atlassian.

Also, to be clear the affected users are you and your team, correct?

Yaharin February 21, 2024

Didnt work.

And Yes, but the person who opened the project (not me) has the board feature, only the other team members and me dont have it. 

How can I open a ticket in Atlassian? 

Trudy Claspill
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
February 21, 2024

A Jira Administrator or an Organization Administrator can open a support case with Atlassian at https://support.atlassian.com/contact/#/

Yaharin February 21, 2024

Thank you.

0 votes
Trudy Claspill
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
February 21, 2024

Hello @Yaharin 

Welcome to the Atlassian community.

Do the users have a User (agent) license for the Jira Service Management product?

Have they been added to the project with the Agent role?

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