Board feature not showing on Service Project

[Yaharin]

Hey,

I created a Service project for my team and the board feature has been created but none of my team members can see the board or have excess to it - they do have access to the project and can see the issues created.
Also, they don't have many of the features I have.

How can I share the board with my team? 

Thank you. 

[Rilwan Ahmed]

Hi @Yaharin ,

Welcome to the community !!

Go to your JSM project, in left navigation bar select boards. On top, you can see the share icon. 

[Yaharin]

There is no Board feature. 

[Nikola Perisic]

Welcome to the community !@Yaharin , have you checked Project Settings -> Features -> Board (this needs to be toggled on)?

[Yaharin]

Yes. Its on. 

[Nikola Perisic]

Understood, check these things as well:

• Clear your browser cache
• Use the incognito mode and navigate to your JSM project again

Let me know the results.

[Yaharin]

Done, Still no board feature. 

[Nikola Perisic]

One more thing, toggle off and toggle back on the Board feature and try again.

If despite all of the steps mentioned from above the board is still not working - I have tested this within the company and team managed service projects both (in the Incognito mode and both are working), then the last step is to raise a ticket for Atlassian.

Also, to be clear the affected users are you and your team, correct?

[Yaharin]

Didnt work.

And Yes, but the person who opened the project (not me) has the board feature, only the other team members and me dont have it. 

How can I open a ticket in Atlassian? 

[Trudy Claspill]

A Jira Administrator or an Organization Administrator can open a support case with Atlassian at https://support.atlassian.com/contact/#/

[Yaharin]

Thank you.

[brady.leach]

This thread is a little old, but if it helps anyone please check the filter permissions on the board. If they are not correct, the board UI element will not appear. 

[gab]

Hello All,

May I ask, if this has been solved?

I have the same problem and did the following
- features > board is enabled

- cleared cache/cookies

- logout/login

- still, no board showing in the left menu

I tried to report the issue but will only be redirected to community boards.

Hope anyone can help, thanks!

[Trudy Claspill]

Hello @Yaharin 

Welcome to the Atlassian community.

Do the users have a User (agent) license for the Jira Service Management product?

Have they been added to the project with the Agent role?