I've got a request to block Portal reporters for updating tickets opened by them which are already with status "resolved". Is that possible?
Thanks in advance
For a classic project, yes, this is easy - add a workflow property to the status of "resolved" in your workflow. https://support.atlassian.com/jira-cloud-administration/docs/use-workflow-properties/ covers this, but the one to look for is jira.issue.editable You probably want to look at the workflow transitions and conditions as well, if you want to stop people reopening issues.
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