Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Blank Service Portal When Logged in (Cloud)

Edited

We often see blank pages on our Jira Service Desk Portal 

It is the cloud version

It is behind cloudflare so that we can have a rule to forward our old support URL to this new URL. (However turning off DNS Proxy on cloudflare did not solve the issue)

It usually seems to happen when I'm logged in as an admin (I've not replicated it when logged in as a service desk user or when comming to the site for the first time as a guest).

The network tab suggests these two files are missing

https://jsd-portal-frontend.us-east-1.prod.public.atl-paas.net/assets/servicedesk-vendor.chunk.dbdcb7dcc03380e5db5a.js

https://jsd-portal-frontend.us-east-1.prod.public.atl-paas.net/assets/servicedesk-customerportal.bundle.1b9dddb65b1bd5f80533.js

Pressing CTRL-F5 seems to correct the issue temporarily. 
However, its then not possible to customise the page.

Anyone know what the issue is - its on cloud rather than a local version

 

 

1 answer

1 accepted

0 votes
Answer accepted
Dave Liao Community Leader Jul 31, 2020

@John Winstanley - is this still happening for you? Both JS files load for me.

Are you being redirected to a blank page when you access your old support URL and Cloudflare sends you to your Cloud portal URL (e.g. https://meowbark.atlassian.net/servicedesk )?

This is no longer happening. 

I don't know what the issue was?

Like Dave Liao likes this
Dave Liao Community Leader Aug 08, 2020

@John Winstanley - If you run into the issue again, try checking https://status.atlassian.com/ - maybe there was an isolated server incident affecting some service desks?

It's been happening to me non-stop since the new chrome update. so many errors! It's crazy frustrating for us and our clients. Any word on what is causing this or ways to fix it? We use the links they give us to share in the Service Desk article organizer.

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
FREE
PERMISSIONS LEVEL
Site Admin
TAGS
Community showcase
Published in Jira Service Management

Security Advisory for Jira Service Management

On October 20, 2021, Atlassian published a security advisory for Jira Service Management. The full advisory is available at this link.  We've seen a number of questions already asking for...

242 views 1 2
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you