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Bind Service Desk Email with Microsoft Office365 Shared Mailbox

Andy Martin
Andy Martin September 2, 2020

Our institution (Stanford) uses 'shared mailboxes' for non-person email accounts, such as a service desk or support email.  Can I bind by cloud Service Desk to such an account? 

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Liam Green
Liam Green
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September 21, 2020

Hi @Andy Martin 

That should be no problem at all - we use a shared mailbox for the same thing.  

Just be aware that if users are also using the mailbox you're likely to create lots of unnecessary tickets.

Regards, Liam

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Anthony Andriano
Anthony Andriano November 21, 2020

How do you set up the service project to use a shared mailbox? It requires you to log in, which requires a real user. Are there instructions somewhere I can use to make it work?

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