Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root


1 badge earned


Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!


Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.


Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!


Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

Bidirectional filtration for Insight custom fields: A limits B and B limits A.

Suppose I have the following Insight object structure:970ccf08.png
Company <- Contract <- Device
The Company has 0 or more Contracts.
The Contract belongs to 1 Company.
The Contract includes 0 or more devices.
The Device belongs to 1 Contract.

On the create issue screen (in customer portal also) I want to user have TWO posobilities at the same time:

1) Select Device only (eg. by serial no) and then Contract will be filtered and set according to the selected Device. The user knows the device, but does not know which contract it belongs to.

2) First select Contract and then optionally select Device (Devices will be filtered according to the selected Contract).

How can this be achieved?


1 answer

Insight Server placeholders don't support conditional logic. All it really supports is not showing any objects in a dropdown until users choose an option in a related field.

You'd really have to do something tricky with Scriptrunner behaviours or Extension for Servicedesk to get this to work. 

Suggest an answer

Log in or Sign up to answer

Atlassian Community Events