Suppose I have the following Insight object structure:
Company <- Contract <- Device
The Company has 0 or more Contracts.
The Contract belongs to 1 Company.
The Contract includes 0 or more devices.
The Device belongs to 1 Contract.
On the create issue screen (in customer portal also) I want to user have TWO posobilities at the same time:
1) Select Device only (eg. by serial no) and then Contract will be filtered and set according to the selected Device. The user knows the device, but does not know which contract it belongs to.
2) First select Contract and then optionally select Device (Devices will be filtered according to the selected Contract).
How can this be achieved?
Insight Server placeholders don't support conditional logic. All it really supports is not showing any objects in a dropdown until users choose an option in a related field.
You'd really have to do something tricky with Scriptrunner behaviours or Extension for Servicedesk to get this to work.
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