We have an SLA that we must respond to different priority tickets a certain number of times per day. How would I set this up in the SLA set up for Jira Service Desk?
Can you tell me more about how this SLA works?
Based on what you have said, it seems like your best option is to have a status which pauses the SLA, and an automation that transitions it back into a status which starts it again after a set period of time.
Let me know,
Hi @Karen Orr ,
Please let me know if you have further questions.
Please note that I'm one of the members of the Snapbytes team.
We often have questions from folks using Jira Service Management about the benefits to using Premium. Check out this video to learn how you can unlock even more value in our Premium plan. &nb...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events