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Best JSM app to display SLA on Customer Portal

Hello, 

We are currently using the "Refined" application for our service management customer portal on the request view. Refined has a feature to add SLA timers on the server/ DC application but they do not yet have that feature for Jira Cloud.

Is there a plugin similar to Refined that would have that sort of functionality on Cloud?

Below is what we are trying to accomplish for Jira Cloud:

https://docs.refined.com/space/REFINEDJIRADC/3720675622/Display%20SLAs%20on%20customer%20portal

 

1 answer

1 vote

Hello,

You can use our app Extension for Jira Service Management. One of the features is the possibility to show SLA on the request details view. Under project settings, you can define which SLA and on which request types you want to display.

Natively, such option is not available.

Best regards

Kate

Product Owner, Deviniti

Hi Katarzyna,

Thanks for your response. For the "Extension" application, is it possible for customers to run a report within the portal on their tickets? Such as the SLA, status of tickets, etc.

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