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Before i submit the Incident i am getting this kind of issue

Sreenadh
Sreenadh Dec 23, 2022

Hi,

Before i submit the Incident i am getting this kind of issue.

Even though i have provided the Mandatory fields as well.3.PNG

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1 vote
Jack Brickey
Jack Brickey Community Leader Dec 23, 2022

Are you able to create other issue types in that project? Can you check the permissions in the project? 

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Jack Brickey
Jack Brickey Community Leader Dec 23, 2022

Also is there any issue security configured by chance?

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surya bhagavan Ravuri
surya bhagavan Ravuri Jan 03, 2023

Hi @Sreenadh ,

Please go to workflow and check the validators on Transitions. It seems someone added the validators for making the fields as Required. So the validator is working for your Request also please check the validaror and exclude for your request type.

 

Regards,

Surya.

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Nic Brough -Adaptavist-
Nic Brough -Adaptavist- Community Leader Jan 03, 2023

Welcome to the Atlassian Community!

Validators do not put the red asterisks on the screen as shown, so it is not validators causing the problem.

The red asterisks are generated by the field configuration and screens.

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Joseph Chung Yin
Joseph Chung Yin Community Leader Dec 23, 2022

@Sreenadh -

Both fields are system default, did you changed anything in your issue's field configuration scheme (i.e created custom fields with the same names?)? Plus, your issue screen configuration scheme that you conducted any other changes for your project?

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

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