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Hi @Sreenadh ,
Please go to workflow and check the validators on Transitions. It seems someone added the validators for making the fields as Required. So the validator is working for your Request also please check the validaror and exclude for your request type.
Both fields are system default, did you changed anything in your issue's field configuration scheme (i.e created custom fields with the same names?)? Plus, your issue screen configuration scheme that you conducted any other changes for your project?
Best, Joseph Chung Yin
Jira/JSM Functional Lead, Global Infrastructure Applications Team