Be notified when a customer not invited tried to create a request

[Fiorella Santopietro]

Hi!

I want to create an automation that sends me an email if a customer not included inside the customer list (in a restricted group of my Jira service management) tries to create a request.

Is it possible?

Thanks!

Fiorella

EDIT: 

I missed the information that the user opens an issue via email. So if the email is inside the customer's group, he/she can open and create the issue, if not I would like to receive an email.

Consider that I can find this information inside my Jira Service Desk "customer notification logs"

[Ste Wright]

Hi @Fiorella Santopietro 

Could you use the User Condition?

For example...

• Trigger: Issue Created
• Condition: User Condition
  • User = User who triggered the event
  • Check to Perform = is not in group
  • Criteria = Group Here
• Action: Send Email

^ You could switch the "check to perform" to a project role, or simply "is not a customer" also.

Ste

[Fiorella Santopietro]

The issue is not created because the user is not "allowed" to create an issue since is not inside the customer's group. 

Hope it's clear, if not please let me know :)

Thanks,

Fiorella

[Ste Wright]

Hi @Fiorella Santopietro 

So the user cannot access the form (i.e permissions-based)?

Or they can access the form, and then a validator on the workflow stops them from creating a ticket?

Ste

[Fiorella Santopietro]

ok sorry, I missed the information that the user opens an issue via email. So if the email is inside the customer's group, he/she can open and create the issue, if not I would like to receive an email.

Consider that I can find this information inside my Jira Service Desk "customer notification logs"

Thanks for your help!

Fiorella