Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Be notified when a customer not invited tried to create a request

Fiorella Santopietro March 15, 2024

Hi!

I want to create an automation that sends me an email if a customer not included inside the customer list (in a restricted group of my Jira service management) tries to create a request.

Is it possible?

Thanks!

Fiorella

 

EDIT: 

I missed the information that the user opens an issue via email. So if the email is inside the customer's group, he/she can open and create the issue, if not I would like to receive an email.

Consider that I can find this information inside my Jira Service Desk "customer notification logs"Screenshot 2024-03-18 alle 09.48.42.png

1 answer

0 votes
Stephen Wright _Elabor8_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
March 16, 2024

Hi @Fiorella Santopietro 

Could you use the User Condition?

For example...

  • Trigger: Issue Created
  • Condition: User Condition
    • User = User who triggered the event
    • Check to Perform = is not in group
    • Criteria = Group Here
  • Action: Send Email

^ You could switch the "check to perform" to a project role, or simply "is not a customer" also.

Ste

Fiorella Santopietro March 18, 2024

The issue is not created because the user is not "allowed" to create an issue since is not inside the customer's group. 

Hope it's clear, if not please let me know :)

Thanks,

Fiorella

Stephen Wright _Elabor8_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
March 18, 2024

Hi @Fiorella Santopietro 

So the user cannot access the form (i.e permissions-based)?

Or they can access the form, and then a validator on the workflow stops them from creating a ticket?

Ste

Fiorella Santopietro March 18, 2024

ok sorry, I missed the information that the user opens an issue via email. So if the email is inside the customer's group, he/she can open and create the issue, if not I would like to receive an email.

Consider that I can find this information inside my Jira Service Desk "customer notification logs"Screenshot 2024-03-18 alle 09.48.42.png

 

Thanks for your help!

Fiorella

 

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
TAGS
AUG Leaders

Atlassian Community Events