Hola, sabe alguien, como puedo modificar el contenido de las notificaciones?, solo encuentro los esquemas y decidir el evento y destinatario, pero no como editar el contenido, deseo personalizarlo
Thank you for reaching out to Atlassian Community!
I can see that your site has Jira Service Management, so I believe you are talking about this product, please, correct me if I'm wrong.
If that's the case, since on Service projects there are Customer and Agent notifications, I will add information about both.
Regarding customer notifications, you can customize it on Project settings > Customer notifications > Edit (Classic project) or Project settings > Notifications > Customer notifications (Next-gen project).
In case you want to add details on all customer notifications, click on "Edit templates".
Regarding Agent notifications, currently, it's not possible to modify it since it is system notifications.
There is a feature request suggesting the implementation of this ability:
Please, click on vote and watch to receive updates about the feature.
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