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Avoid rule to run depending on the comment owner.

Jonathan M_
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February 8, 2024

Hello people,

I created a rule that send and AUTO response (email) when a jira case status is set to CLOSED.

Situation is that rule triggers IF someone comment on the JIRA ticket and the purpose of the rule is to trigger only when reporter or "shared email" comment on the ticket.

Is there a way to prevent this from maybe an IF??

Something like:

IF the person that comment is not the OWNER of the ticket then TRIGGER and send the email.

 

Thanks in advance!

 

Jonathan M.

1 answer

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John Funk
Community Leader
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Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
February 8, 2024

Hi Jonathan - Welcome to the Atlassian Community!

You might try adding an Advanced Condition and use:

{{issue.comments.last.author}} not equal to {{issue.assignee}}

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