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Hi There,

How can we automate the process of workflow in a service request/incident or change management.

eg. we have created an incident and we want that statuses shall automatically been changed when a comment has been added and notified the approver to approve/reject the request.  

1 answer

Hi,

i do not really understand why you have an approval within an incident. That is something within a request for change or service reuest with approval from my point of view. 

Anyway, have a look at the getting started guide. Your mentioned Use Case is very easy to implement and the creation is very intuitive from my point of view. ( until you come into more complex use cases with smart values, lookups and so on…)

https://support.atlassian.com/cloud-automation/docs/get-started-with-jira-automation/

You should look into the rule templates. There are some of the most common szenarios. 

i hope this points you into the right direction. If you need some further help, post your question here.

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