I am trying to create a rule that automatically assigns a ticket to particular person if it matches the given conditions. Please help. Below is the one I currently created but it is not working.
issuetype in ("Service Request") AND "Request Type" in ("Request for Password Reset (TSD)") AND System = "CargoWise One"
if you have a spread workflow for this request you can set assignee there.
For the default assignee on the project as a whole you probably want:
Project Settings > Users and Roles > Edit Defaults (at top right of screen)
If you have different default assignees set up per Component, you might also want to check:
Project Settings > Components
Go to your Service Desk Project Settings, under Request Types, under each request type you'll see the Edit Fields option, click on that > click on the Request Form tab option. The Assignee is a hidden field at the bottom.
Please check the below links and install the add-on which you can work on easily.
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