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Automation works only for me, not for all users

Dariusz Jackiewicz March 11, 2024

Hi,

I have this weird problem. I did create an automation which synchronize 2 projects: Jira Service Management project and Jira Software project. It works like that: 

when issue created

project equals (project X)

if matches (request type equals reports bug)

then create a new: create a new issue in project Y issue type bug

and link issue to: most recently created issue.

So every time i create a ticket in JSM, it also create a task (bug type) in Jira Software project in my backlog. And it works perfect...Problem is , it works only if I create the ticket. If any customer or a team member create it, it doesn't work. Wondering what may be a reason for that? Any ideas? Please help. Kind regards

Dariusz

2 answers

2 accepted

2 votes
Answer accepted
Kalyan Sattaluri
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March 11, 2024

Hello @Dariusz Jackiewicz 

Can you look into Audit logs for the rule to see if its getting triggered when customers/other team members are creating bugs?

Because if rule is getting triggered but not creating the subsequent bug in Project Y, its a permission issue.

Please check who is selected for the "Actor" of the rule?

If its "User who triggered the event" then they may not have permissions to create an issue in Project Y. Choose "Automation for Jira" as actor..

Dariusz Jackiewicz March 11, 2024

Zrzut ekranu 2024-03-11 o 21.23.13.png

thank you for your reply. So here is the rule and an actor set as user who triggered permission. It doesn't work for anyone but me...People who are in this project can create an issue, but it doesn't create an issue in jira software project..when i'm clicking all works just fine...I've also checked in a logZrzut ekranu 2024-03-11 o 19.05.12.png

and here is how it looks like when one of my colleague create en issue via jsm.. Any tips? What permission should I change?  

Kalyan Sattaluri
Rising Star
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Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
March 11, 2024

Hello @Dariusz Jackiewicz 

Please choose "Automation for Jira"as Actor and try and let us know..

 

Dariusz Jackiewicz March 11, 2024

Zrzut ekranu 2024-03-11 o 21.59.55.png

Dariusz Jackiewicz March 11, 2024

i had this setup by default...it did not work...

0 votes
Answer accepted
Tansu Akdeniz
Community Leader
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March 11, 2024

Hi @Dariusz Jackiewicz 

Did you check the rule's Audit Log? Is there any clue?

Who is the rule actor?

Can you share a screenshot if possible?

Dariusz Jackiewicz March 11, 2024

Zrzut ekranu 2024-03-11 o 21.23.13.png

thank you for your reply. So here is the rule and an actor set as user who triggered permission. It doesn't work for anyone but me...People who are in this project can create an issue, but it doesn't create an issue in jira software project..when i'm clicking all works just fine...I've also checked in a logZrzut ekranu 2024-03-11 o 19.05.12.png

and here is how it looks like when one of my colleague create en issue via jsm.. Any tips? What permission should I change?  Sorry i just copy and paste my previous message. But it shows everything

Dariusz Jackiewicz March 14, 2024

just to let You know..I find what was the problem...:) I used EN languange as a default, but rest of my co-workers had a PL language :):) so the condition of rule did't match - different translations "report a bug" (en) - "zglos problem" (PL)..

Thanks again for your help. 

good day

Like Kalyan Sattaluri likes this
Kalyan Sattaluri
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March 14, 2024

Oh wow, did not think of that. Thank you for the follow up!

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