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Automation to link 2 different issues if the customfield matches in both of them

imaheha
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September 7, 2023

Hello, 

 

Is it possible to link 2 different issues if they contains exact the same value in the same customfield_CandidateName?

 

Example:

The issue with a issue type "IT Help" will be sitting in jira queue with a customfield_CandidateName = "Adam Adam". Whenever a new issue is created with a issue type "Onboarding" and the same exact customfield_CandidateName = "Adam Adam", we will need to link these both. 

I've tried a bunch of different automations, but none of them worked as expected. We don't have scriptrunner, so that option isn't available. 

Thank you! 

1 answer

1 vote
Teja
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September 13, 2023

Hi @imaheha 

Welcome to Atlassian Community!

You can achieve your requirement through automation rule as show below - 

Picture5.png

please accept the answer if this helps you.

Thanks,

Tejaswini

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