Automation rule to auto populate the Organization

Anne Farr September 4, 2023

I want to create a rule for when the issues is created and the Affected customer is filled out it auto populates the Organizations.  How would I do this.

Thank You

1 answer

1 accepted

0 votes
Answer accepted
Paul Wiggers
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
September 4, 2023

Hello @Anne Farr 

Thank you for your question. Populating the organization name through an automation is, unfortunately, not that easy.

I have created my fair share of automations but haven't tackled this one before.

Fortunately, the community has been around for a while and I have found this article. Populating the organization name was achieved by invoking a web request to access the API.

I haven't tested this myself but hopefully it can be of assistance to you. Please keep us updated!

Anne Farr November 7, 2023

@Paul Wiggers  Hi Paul, I was able to get this to work with an automation rule.  In the Issue fields condition Field-Affected customer  Condition-contains  Value-organization name.  Then in the Edit issue I chose Organizations

Suggest an answer

Log in or Sign up to answer
Site Admin
AUG Leaders

Atlassian Community Events