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Automation rule doesn't work properly (Custom field JQL)


Hello everyone!

I have created a custom field in our Jira project yet I'm struglling with an automation while using the custom field for a comparison.


Custom field properties: Number field (Tried also Text fields)


The rule should work as this:

Check every day (5pm) = status = "Waiting for Confirmation" and updated < -2d

Compare two values: {{issue.striking}} = 0

Edit issue fileds Striking = 1

Send e-mail


The JQL can find the ticket which I'm testing this rule on, yet it doesn't do any changes when I run the rule. Tried to change the timer to -1m to see what happens and nothing...

Any ideas how to improve it? 

1 answer

1 accepted

0 votes
Answer accepted
Stefan Salzl Community Leader Aug 11, 2022

Hi @SputnikCZ ,

smart values are case sensitive. As described in you post the field is spelled with upper case „S“ (Striking) but your smart value is lower case {{issue.striking}}.

Please try to change the smart value to issue.Striking

In case this doesn‘t solve the problem please share a screenshot of your automation rule for better analyze.


Welp, I totaly reworked it and now it started working. Hence the issue was probably somehow hidden or what :/ But yeah, I will keep that in my mind! Thanks a lot!

Like Stefan Salzl likes this
Stefan Salzl Community Leader Aug 11, 2022

Awesome. Thanks for the feedback and great to know you got that working.

Great job 💪💪

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