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Automation process for Approval incident ticket


Hello everyone,

I faced with problem during creating automation process for sending mail within approval incident.

I created this automation process(screen in attachment) but i need to sending report to mail only after press "Approve" button incident ticket, not after "Decline" but now when i press "Decline" button the same report also sending to email.
How can i do it in order to when i press "Decline" button report not sending to email.

I would be grateful if someone could help me.

Thanks in advance.Jira process.png

1 answer

1 accepted

2 votes
Answer accepted
Mikael Sandberg Community Leader May 23, 2022

Instead of triggering on the Approval completed (which triggers on both Accept and Decline) I would use the issue transition tigger instead and have it set to the status that your request moves to once the incident has been approved.

Hi Mikael,

Very thanks for your answer. You helped me a lot.

I did it as you said.

Screen in attachment.

Approval automation process.png


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