Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

Automation jira service to jira software

Good day

I want to create an automation between jira services and jira software, the case is as follows:

I want that when I go from level 2 to escalation to development in a service flow, it automatically creates an issue in a specific project when the component is selected.


this is my automation scheme.


Captura de pantalla 2022-09-03 083433.png

1 answer

1 vote
Alex Koxaras Community Leader Sep 05, 2022

Hi @Juan Carlos Cardenas Padilla 

Your rule seems to be ok. A few points to take into consideration:

  • You have to make sure that during the specific transition, the components field is populated. For that reason you can add a validator to that transition and add a transition screen with the Components field, in case a user has forgotten to fill it.
  • The actor of that rule must have browse project, create issue  and edit issue permissions on both projects, If you run this rule with the Automation for Jira actor, I expect that you wouldn't have a problem. But it wouldn't be a bad thing to double check project membership.

Does your rule fail? What are the audit log's result? Can you share a screenshot? 

Suggest an answer

Log in or Sign up to answer
Site Admin

Atlassian Community Events