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Automation for time stamp field based on ticket's created time

Tomasz Bis February 27, 2024

Hi all,

I am trying to automate 'time stamp' field vs ticket 'created time'. 

Long story short... 

We have a ticket type, 'A' with 'Time of change' field (time stamp) that is manually filled in by users.

What I am trying to do is, to get this field, filled in automatically based on ticket created time. 

In summary, Time of change' field (time stamp) in ticket type 'A' equals 'created time' of the same ticket.

Is it doable please?

Many Thanks

1 answer

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John Funk
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
February 27, 2024

Hi Tomasz,

Try adding an automation rule for Issue Created trigger.

Add any conditions needed so it does fire this for every single issue created in your system! Or leave as a single project rule if you want to do for everything on just that project. 

Then add an action for Edit Issue and select the Time of Change field. In the space provided, but in {{now}}.

Or Edit the workflow used by the project, and add a post function to the Create transition. Select Update issue custom field. Select the field and then put %%CURRENT_DATETIME%% in the Custom Field Value box. 

Tomasz Bis February 27, 2024

Hi John,

I have tried option 1 and it worked for me!

Thank you very much! :)

Tomasz

Like John Funk likes this
John Funk
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
February 27, 2024

Great! Glad it helped!

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