Hi,
I need help creating an automation. The goal is to notify customers about items with a "Waiting for Customer" status every 7 days for 3 intervals. Additionally, I would like the ticket to be automatically closed if the customer doesn’t reply within 28 days.
I am very new to Jira, so I would really appreciate any detailed information you can provide.
Thanks in advance!
Hi Kashif,
You can try:
For the first automation you can use:
When: Schedule daily with a JQL: status in ("Waiting for Customer") and NOT Status Changed AFTER -7
Then: Send Email
For the second automation you can use:
When: Schedule daily with a JQL: status in ("Waiting for Customer") and NOT Status Changed AFTER -28
Then: Transition the issue to "Done"
And: Send Email (optional)
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