Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal

Recognition

  • Give kudos
  • Received
  • Given

Leaderboard

  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Automation for Jira: schedule who gets automatically assigned a ticket based on time of day

Nelson Sa I'm New Here Nov 05, 2020

I have a project automation for our Service Desk, when a ticket with "urgent" in the summary is received, it is assigned to me and a Slack message is sent. This is working fine.

I now wish to add a condition that if it's past 5pm then the ticket is assigned to my manager. I attempted by adding an IF/ELSE statement saying if {{issue.created.shortTime}} is greater than 5:00 PM then assign to <manager>, else assign to me. Sadly this has not worked, can anyone give me a pointer on how to resolve this?

TIA.

1 answer

0 votes
Jack Community Leader Nov 05, 2020

Have you tried using a JQL condition? Here is an example snipit 

Createddate >= startofday(“+17h”)

I may not have syntax precisely correct here so test in the advance search and adjust. 

Nelson Sa I'm New Here Nov 05, 2020

Thanks, I haven't had much experience with JQL so I was banging my head against a proverbial brick wall yesterday.

I'll give that a try when I have a chance.

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
PERMISSIONS LEVEL
Site Admin
TAGS
Community showcase
Published in Jira Service Management

Why upgrade to Jira Service Management Premium?

We often have questions from folks using Jira Service Management about the benefits to using Premium. Check out this video to learn how you can unlock even more value in our Premium plan.  &nb...

163 views 0 4
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you