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Automation for Jira: schedule who gets automatically assigned a ticket based on time of day

Nelson Sa I'm New Here Nov 05, 2020

I have a project automation for our Service Desk, when a ticket with "urgent" in the summary is received, it is assigned to me and a Slack message is sent. This is working fine.

I now wish to add a condition that if it's past 5pm then the ticket is assigned to my manager. I attempted by adding an IF/ELSE statement saying if {{issue.created.shortTime}} is greater than 5:00 PM then assign to <manager>, else assign to me. Sadly this has not worked, can anyone give me a pointer on how to resolve this?


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Jack Community Leader Nov 05, 2020

Have you tried using a JQL condition? Here is an example snipit 

Createddate >= startofday(“+17h”)

I may not have syntax precisely correct here so test in the advance search and adjust. 

Nelson Sa I'm New Here Nov 05, 2020

Thanks, I haven't had much experience with JQL so I was banging my head against a proverbial brick wall yesterday.

I'll give that a try when I have a chance.

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