I have a project automation for our Service Desk, when a ticket with "urgent" in the summary is received, it is assigned to me and a Slack message is sent. This is working fine.
I now wish to add a condition that if it's past 5pm then the ticket is assigned to my manager. I attempted by adding an IF/ELSE statement saying if {{issue.created.shortTime}} is greater than 5:00 PM then assign to <manager>, else assign to me. Sadly this has not worked, can anyone give me a pointer on how to resolve this?
TIA.
Have you tried using a JQL condition? Here is an example snipit
Createddate >= startofday(“+17h”)
I may not have syntax precisely correct here so test in the advance search and adjust.
Thanks, I haven't had much experience with JQL so I was banging my head against a proverbial brick wall yesterday.
I'll give that a try when I have a chance.
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