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Automation for Jira display subtasks into an Email

Albert Rising Star Dec 19, 2022

Hi all,

I have a process like this:

When a certain task is created, I add two more subtasks under him. Now i need to send a specific email to some people and i want to somehow display the subtasks key / name etc in this email template, but nothing works for me, i have something like this

Hi all,

A new employee named {{customfield_11037}} will join our department starting {{customfield_11038}}.

There are two subtasks created under his onboarding ticket {{issue.key}} that we need to take care of:

1) Subtasks 1

2) Subtask  2


Now how do i replace Subtasks 1 and Subtasks 2 with the actual subtasks that were created? What smart value should i use?





2 answers

1 accepted

0 votes
Answer accepted

Hi @Albert 

This was already answered before and you can reference this article:

Hope this helps.

Albert Rising Star Dec 20, 2022

Hi @Vamsi Kandala thanks for your input, for some reasons when i use {{issue.subtasks}} is not displaying anything in my email, it's blank - but i have the subtasks - the automation dosen't throw any error either.

I will keep looking.

@Bill Sheboydo you have any ideea hon this case?


Hi @Albert

I have tested it out and it is working fine for me.

Can you send us the screenshot of your ticket with the sub-tasks as well as the contents of the email body in your automation rule?


Like Bill Sheboy likes this

Hi @Albert 

Please post images of your complete rule and the audit log details showing the rule execution.  Those may provide context to explain what you are observing.  Thanks!

Kind regards,

0 votes
Albert Rising Star Dec 21, 2022

@Vamsi Kandala/ @Bill Sheboy I have succeeded in implementing this - the problem was that the email was sent before the subtasks were created, so I have added a "Re-fetch issue," and now it's working.

The only problem I have left is that I have two subtasks under an issue, and when I send the email, i cannot say which subtasks I want to display:

I have something like this:

1) Here need to be the first subtasks + some text description

2) Second subtasks + text description

I have used:

{{issue.subtasks[1].key}} + text 

This one is working, but for the second subtask i have used:


Nothing is working, i cannot pull the second one - maybe you guys have any ideea how to solve this?

Hi @Albert

You can try this way:

    Parent issue key {{key}}
    Parent issue summary: {{summary}}
    Parent issue description: {{description}}
        Subtask key {{key}}
        Subtask summary: {{summary}}
        Subtask description: {{description}}

Hope this helps.


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