Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Automation for Jira - Permissions Question


I recently made some potentially incorrect changes to my JIRA Service Management Instance with permissions, permission schemes, roles and groups.

Since then, all of my project level automations with the actor "Automation for JIRA" seems to no longer have the correct permissions. 

Since then, I went through a sample project's settings and have granted what I had believed to be the correct permissions at a single user level to the Automation for JIRA user. However, when I look at the rules, it is still giving me errors stating the actor does not have the correct permission.

Am not sure what I am missing now.


Pasting an example of an error and the associated permissions I have granted.

Rule Error:

- missing Add Comments permission

- missing Browse Projects permission


Associated Permissions in Project:

1) Browse Projects:


2) Add Comments


TLDR - Removed some older default permission schemes/ roles and now my automation for JIRA is no longer working.

Thanks in advance.

1 answer

0 votes

Hello Matthew,

Thank you for reaching out to Atlassian Community!

I saw that you created a ticket with our support related to the same issue and they identified what was the cause. 

The Automation for Jira account lost access after changing the default product access groups. The issue was fixed via REST API and a ticket would be necessary since we need permission to access the database to get the add-on's account details. 

I'm sharing these details here in case other community members face the same issue.


Suggest an answer

Log in or Sign up to answer
Site Admin
Community showcase
Published in Jira Service Management

Submit your Jira Service Management use case and win!

Hi everyone - in case you haven’t heard, we’re hosting the show of the century on November 10th: High Velocity: ITSM World Tour.     This virtual, concert-themed experience...

272 views 1 9
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you