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I have an automation that is scheduled to run every day at 9am.
It runs successfully.
If the condition passes it is to write a comment.
I have "Prevent duplicates by only adding this comment once to a particular issue" ticked.
I expect that the comment will be written at least once.
When reviewing my audit trail I see the automation ran but with the below message but when I checked the issue, my comment was never written ever.
Could you be kind to share the full automation rule and all it's details.
This will help us in the community, to maybe give you a solution based upon your rule.
What is the condition used and it's settings.
in your JQL I see that you look at statusCategoryChangedDate, this looks at the category the status Waiting for PO is in.
So category "to do", "in progress" or "done", I think this my cause the issue if a comment has been added before when the issue also was in the same status category.
JQL I would try:
issuetype= Quote and status = "Waiting for PO" and and updated <= -30d
Thank you for your input, I shall certainly try it.
The thing I noticed is that it sometimes does run successfully but won't write the comment and I was trying to find out why it is not writing the comment even if it was successful.
Log Message :- No new comment was added since this issue has been commented on before.