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Automation comments are not being written.

Hello All

I have an automation that is scheduled to run every day at 9am.
It runs successfully.

If the condition passes it is to write a comment.

I have "Prevent duplicates by only adding this comment once to a particular issue" ticked.
I expect that the comment will be written at least once.

When reviewing my audit trail I see the automation ran but with the below message but when I checked the issue, my comment was never written ever.

Comment on issue
No new comment was added since this issue has been commented on before:
It looks like it did not write my comment because a comment existed even though my comment did not exists.
Any input would be appreciated.

2 answers

2023-10-17 14_31_01-SA Service Desk - Details - Service project - Jira Service Management.jpg2023-10-17 14_30_45-SA Service Desk - Details - Service project - Jira Service Management.jpg2023-10-17 14_29_31-SA Service Desk - Details - Service project - Jira Service Management.jpg2023-10-17 08_34_13-SA Service Desk - Details - Service project - Jira Service Management.jpgHi Everyone,

Here is the automation and audit.

0 votes
Marc Koppelaar
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Oct 17, 2023

Hi @Patrick Till 

Could you be kind to share the full automation rule and all it's details.

This will help us in the community, to maybe give you a solution based upon your rule.

What is the condition used and it's settings.

HI

I posted the automation as you have suggested.

Marc Koppelaar
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Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
Oct 17, 2023

HI @Patrick Till 

in your JQL I see that you look at statusCategoryChangedDate, this looks at the category the status Waiting for PO is in.

So category "to do", "in progress" or "done", I think this my cause the issue if a comment has been added before when the issue also was in the same status category.

JQL I would try:

issuetype= Quote and status = "Waiting for PO" and and updated <= -30d

Thank you for your input, I shall certainly try it.

The thing I noticed is that it sometimes does run successfully but won't write the comment and I was trying to find out why it is not writing the comment even if it was successful.

Log Message :- No new comment was added since this issue has been commented on before.

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