Automation comments are not being written.

[Patrick Till]

Hello All

I have an automation that is scheduled to run every day at 9am.
It runs successfully.

If the condition passes it is to write a comment.

I have "Prevent duplicates by only adding this comment once to a particular issue" ticked.
I expect that the comment will be written at least once.

When reviewing my audit trail I see the automation ran but with the below message but when I checked the issue, my comment was never written ever.

Comment on issue

No new comment was added since this issue has been commented on before:

It looks like it did not write my comment because a comment existed even though my comment did not exists.

Any input would be appreciated.

[Patrick Till]

Hi Everyone,

Here is the automation and audit.

[Marc - Devoteam]

Hi @Patrick Till 

Could you be kind to share the full automation rule and all it's details.

This will help us in the community, to maybe give you a solution based upon your rule.

What is the condition used and it's settings.

[Patrick Till]

HI

I posted the automation as you have suggested.

[Marc - Devoteam]

HI @Patrick Till 

in your JQL I see that you look at statusCategoryChangedDate, this looks at the category the status Waiting for PO is in.

So category "to do", "in progress" or "done", I think this my cause the issue if a comment has been added before when the issue also was in the same status category.

JQL I would try:

issuetype= Quote and status = "Waiting for PO" and and updated <= -30d

[Patrick Till]

Thank you for your input, I shall certainly try it.

The thing I noticed is that it sometimes does run successfully but won't write the comment and I was trying to find out why it is not writing the comment even if it was successful.

Log Message :- No new comment was added since this issue has been commented on before.