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Automation Rule for changing due date

Marcel Rode September 19, 2023

Hi,

we're using an automation rule to keep track on how often a due date was changed. Therefore we have a number field which is increasing by 1 everytime the due date will be changed.

Generally this works pretty well. The only down side is, that it will increase the counter even when the ticket is orignially created and the due date was initially filled. Does anyone have an idea on how to tackle this issue? Like to check if the due date was empty previously or something? Unfortunatly I didn't find something which was working for me :(

Any help is much apprechiated.

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Kian Stack Mumo Systems
Community Leader
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Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
September 19, 2023

@Marcel Rode

Under your trigger, change the issue operations to Edit, Transition, Assign.

 

Screen Shot 2023-09-19 at 10.45.20 AM.png

Marcel Rode September 19, 2023

Wow that was so easy that I'm now a little embarrased. Thank you very much.

Kian Stack Mumo Systems
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
September 19, 2023

I'm glad I was able to help!

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