Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal


  • Give kudos
  • Received
  • Given


  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Automation Rule Not Working/Delayed

I have a rule setup that sets the Resolution field to "Done" when an issue is transitioned to Closed/Canceled. It was working as expected until this morning. I'm wondering if anyone else is experiencing a similar issue after the automation update that was pushed recently. 

I tried recreating the rule again and it seems to be extremely delayed on the Audit Log in showing any errors. 

I also checked another Service Management project and it seems to be working there, but very delayed. (Ticket closed - automation doesn't run until two hours afterward for some reason. Screenshot attached.) Screen Shot 2020-11-25 at 12.51.06 PM.png

1 answer

1 accepted

0 votes
Answer accepted


Atlassian is having an issue with data propagation right now. Follow this alert for more information.

Thank you so much! 

Suggest an answer

Log in or Sign up to answer
Site Admin
Community showcase
Published in Jira Service Management

Why upgrade to Jira Service Management Premium?

We often have questions from folks using Jira Service Management about the benefits to using Premium. Check out this video to learn how you can unlock even more value in our Premium plan.  &nb...

196 views 1 6
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you