Automation Condition for project.projectTypeKey

[Luc Trepanier]

I would like a rule to execute only if the issue is part of a Service Management project. I found that the smart value project.projectTypeKey should allow that.

But when I implement the condition:

{{issue.project.projectTypeKey}} equals "Service management"

it fails all the time.

I do not want the rule to execute for issues for Jira Software...

Thank you for your help.

[Mark Segall · Accepted solution]

Hi @Luc Trepanier - I ran into this same issue as well.  projectTypeKey actually stores Service Management projects as service-desk.  Here's the full list:

• Jira Software:  software
• Jira Service Management:  service-desk
• Jira Work Management: business

[John Isherwood]

Hi @Mark Segall thanks for supplying the values. However, I'm not sure if Atlassian have changed them, but I discovered that Jira Service Management = service_desk (with the underscore) when I checked the log action for an automation using {{project.projectTypeKey}}

[Luc Trepanier]

Thank you, Mark!