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Automaticlly assigning approvers based on custom field country

Marta Mita August 3, 2022

Hi,

I would like to implement automation based on custom field: Country. If the ticket is raised and requiered approval, Jira should atomaticlly send approval request to person, who is resposible for country, wioch is mentioned in the ticket in gustom field Country.

How can I implement it?

Thank you in advance for your help!

 

Best regards,

Marta

1 answer

0 votes
Ste Wright
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
January 14, 2023

Hi @Marta Mita 

Just in case you're still looking for a solution, Approval Steps require a user field to reference.

What I'd recommend is:

  • Create a User Picker custom field, which references the Country's User
  • Automate the population of the User Picker field based on Country selected
  • Use this User Picker field in the Approval Step

This would be a simpler method of achieving what you need!

Let us know if you would like assistance with how to set up the field, or the automation rule :)

Ste

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