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Automatically share the ticket with a list of customers

junior.ramos
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July 31, 2023

Hello, 

Is there any possibilty of sharing specif tickets (specific customer request) to a pre defined list of others customers?

 

I tried to use the automation However it's working only for team members of the project (service desk team)

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Tansu Akdeniz
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July 31, 2023

Hi @junior.ramos 

Welcome to the community.

As you said, you can use automation. What kind of problem do you have?

Sample one;

automation participants.png

Bernd Gurn February 5, 2024

Hi, in case you want to share to let´s say 20 users of type customer it make sense to go that way. In my case i have several hundred of single customer, some are in organizations. How to fetch them? I expected a kind of group "all user of type customer" to put in the related fields like request participants. How to manage that? 

Also this list has to be maintained regularly course customers getting more week by week.  

Any idea how to solve that?

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junior.ramos
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August 2, 2023

Hi Tansu, 

many thanks, it worked I was using only 'Manage spectators' not editing the right field as you shown

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