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Automatically close the ticket that was resolved for about 3days.

Hi Community,

 

How can i apply the automation for automatically close the ticket that was resolved for about 3days.

 

Thanks in advance.

1 answer

0 votes
Guilhem Dupuy Community Leader Mar 03, 2021

Hello @Rodriguez, Jhon Ronald ,

If you are using a jira service management project, the best way to do this is to create an SLA computing the time since when your issue is resolved, and to use its value in an automation rule.

For your automation rule, I recommend the "Planned" trigger that you start once a day, which searches issues for which the SLA is running for more than 3 days with the following JQL :

"Name of your SLA" > elapsed(72h)

 

Let me know if it helps,

Guilhem

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