Can you please provide some screenshot, or explain a bit more about what exactly is happening? I presume the status of one of your tickets changes automatically, but there isn't an automation rule that's causing this. There could be some reasons as of why that could happen, but more info is needed.
Thank you for this info.
Finally, can you click to "Show All" and paste your findings here?
Hi Everyone, In this tutorial, we will show you how you can monitor an SLA, and send notifications before or after the SLA has been breached. SLA Threshold Trigger The SLA t...
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