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Automatically change the status in one of Jira service management project but no automation rule is

Automatically change the status in one of Jira service management project but no automation rule is

1 answer

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Alex Koxaras Community Leader Nov 16, 2021

Hi @samrat 

Can you please provide some screenshot, or explain a bit more about what exactly is happening? I presume the status of one of your tickets changes automatically, but there isn't an automation rule that's causing this. There could be some reasons as of why that could happen, but more info is needed.

Yes Sure.

In one of the Jira service project few issues status changed automatically and History shows that it was changed by me. though I am not aware of that.

Below screenshot of history is one of the example. Highlighted part was changed automatically.


Alex Koxaras Community Leader Nov 17, 2021

Thank you for this info.

  • Besides project rules, can you see if any global rule exist which could transition this issue?
  • You might also want to check the workflow of this issue type, and see if this specific workflow can be triggered by another PF.
  • Do you use an app with a listener that could be listening to the create event?

Finally, can you click to "Show All" and paste your findings here?

Thanks for your reply.

1. I have already checked the global rules and also the audit list. I did not found anything which cause this issue.

2. The workflow is totally independent for this project.

3. No. I am not using any app.

Alex Koxaras Community Leader Nov 17, 2021

Can you also share your workflow, as well as how your workflow is shown to the customer? And can you click to "Show All" and paste your findings here?

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