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I have a question regarding Request Types and Forms: Is it possible to always link the same Confluence Page to a Request Type or a Form? I want to have that linked in the Incident which will be opened by those forms. So only the agent should see it and it should not be a "link" field in the form itself.
Thanks a lot for your answer. Maybe I can explain our idea behind that a little bit more. What we basically want to do is to create request types/forms for standard requests to our organization. Those should be displayed in the portal so that the customer can fill out all necessary information. Afterwards a ticket should be created, which is handled by an internal agent. To give the agent all the information he needs to solve this ticket, we created a corresponding Confluence page. Now it would be good, if this page would be added automatically.
The attached screenshot shows, how that works manually.
My suggestion is to create a URL Custom Field, associate it to your issue type and define a default value with the link to your confluence page.
That field will be automatically shown on agent side but not on portal side. It should solve your request.