Hello community,
I am having a small dilema.
Whenever my team creates a support ticket to our project, somehow i am not able to "Add Parent" but manually.
I tried in the automation to create this rule that when a support ticket is being created, edit issue -> Add parent
Once i tried putting the parent name, it is not accepting any digits and i end up failing...
I do not want to set it as a linkage, due to some technicalities in other areas.
Can someone help?
Hello @omar.wehbe
Welcome and Please share a screenshot of your rule for community to help.
In the mean time, you mention "parent name" but instead try "parent-key", like I have below screenshot, and make sure that the "parent" is of appropriate hierarchy, like Epic.
Hope it helps.
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Yes
and I want to ask, is the parent static or dynamic and if dynamic how is the parent determined?
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