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Automatically assign a parent when a support ticket is being created

omar_wehbe
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March 20, 2024

Hello community, 

I am having a small dilema. 

Whenever my team creates a support ticket to our project, somehow i am not able to "Add Parent" but manually. 

I tried in the automation to create this rule that when a support ticket is being created, edit issue -> Add parent 

Once i tried putting the parent name, it is not accepting any digits and i end up failing... 

I do not want to set it as a linkage, due to some technicalities in other areas. 

Can someone help? 

 

2 answers

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omar_wehbe
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March 20, 2024

@Kalyan Sattaluri 

As soon as i out in the Parent a digit ("2") it mentions No Options... 

Pic.png

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Kalyan Sattaluri
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March 20, 2024

Hello @omar_wehbe 

Welcome and Please share a screenshot of your rule for community to help.

In the mean time, you mention "parent name" but instead try "parent-key", like I have below screenshot, and make sure that the "parent" is of appropriate hierarchy, like Epic.

Hope it helps.

image.png

Jack Brickey
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March 20, 2024

Yes

and I want to ask, is the parent static or dynamic and if dynamic how is the parent determined?

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